Beach Street utilized the Case Management solution to create an electronic form to be filled out by the member of clinical staff observing or discovering the incident. Once an incident type was identified the rest of the data gathered was specific to that incident type. For example, if a bed fall occurred the user would be prompted to enter the state of the bed guards (i.e. up, fully down, half down etc.) This made filling in the forms quicker, more comprehensive, and accurate.

The completed digitally signed form is then routed via Documentum workflow to the quality control department allowing them to rapidly respond and manage the situation accordingly.

The solution utilized Beach Street Streetwise™ Methodology to map out a coherent business and technology strategy that incrementally delivered value to the client. Using a combination of industry leading capture and Enterprise Content Management software and our solution frameworks we were able to rapidly and cost-effectively deliver a comprehensive Patient Incident Tracking solution.

The customer recognized a positive ROI on the project within twelve months. The hospital gained significant insurance as a result of their ability to better defend lawsuits with complete accurate documentation and records. Serious Incidents were addressed within an hour, all incidents within 24 hours. The project was so successful that the solution approach was applied to other areas such as smoking cessation where a rapid response was required.